Return&Refund Policy
Returns
All returns must be postmarked within thirty (30) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.
Contact Us With Your Order Number To Receive a Return Authorization Number (RMA). Returns Without a Valid Rma Will Not Be Refunded.Refunds Will Be Applied To The Original Method Of Purchase.
• ltems must be in new conditionincluding all accessories and packaging.
• Customers should bear the shipping fee.
• Shipping costs are non-refundable.
• International orders will not be refunded for failure to payimport duties. taxes or fees.
• Refunds are limited to the total amount paid.
• We may ask you provide the picture/video of the products
To start a return, please contact us at marketing@tanlr.com or +8615796414937 ；
If your return is accepted, we'll send you info. let you know the next step.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing@tanlr.com
Damages And Issues
Please inspect your order upon reception and contact us within 48 hours if the itemis defective, damaged orifyoureceive the wrongitem, so that we canevaluate the issue and make it right.
Exceptions/Non-Returnable Items
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. If your product is within our warranty period, we will replace the damaged partAny questions or you may concerns about your specifc item, please do not hesitate to contact us.
Refunds
After receiving you return and inspecting the condition of the items, we will process your return or exchange. Refundstypically appear on your credit cards tatement within7 days, depending on your credit card company.
Once your return has been processed. we will notify you via email.
Our products do not incur a re-stocking fee
Exchange Policy and Procedure
In the event that the customer receives a damaged product or encounters any related issues, please contact us via email,providing the order details and clear images of the affected item. Upon verification,we will promptly dispatch a replacement product at no additional cost, and the exchange process will not be required.
Under normal circumstances, if the product has issues(excluding damage caused by the user), we will directly send you a replacement at no additional cost, and you are not required to return the original product.